Our General Terms and Conditions of Business

Section 1 Scope of Application, Customer Information
The General Terms and Conditions of Business (GTC) below regulate the contractual relationship between Heinemann Vertriebs GmbH and consumers who purchase goods through our shop. German is the contract language.

Section 2 Conclusion of Contract
The products displayed on the internet represent a non-binding request to you to purchase goods.

You may place one or more products in the shopping cart. During the course of the ordering process, you will enter your data and requests related to means of payment, means of delivery etc. You do not submit a binding offer for the conclusion of a purchase contract until you click on the order button.

A confirmation of receipt will be sent immediately by email, simultaneously declaring the acceptance of your offer and concluding the purchase contract.

Section 3 Customer Information: Storage of Your Order Data
We store your order and the details of the contact that has been concluded (e.g. type of product, price etc.). We send you a copy of our GTC, but you can also retrieve and view the GTC on our website at any time after conclusion of the contract.

If you are a registered customer, you can access your past orders in the customer login section (customer account).

Section 4 Customer Information: Correction Notice
You can use the delete key to correct your entries at any time before submitting the order. We will point out additional opportunities to make corrections as you move through the ordering process. You can stop the ordering processing completely at any time simply by closing the browser window.

Section 5 Retention of Title
We retain title of ownership to the purchased goods until payment for them has been made in full.

Section 6 Statutory Warranty and Guarantee
We offer the statutory warranty period of 2 years on all products as a matter of course.

Moreover, Heinemann Vertriebs GmbH offers a guarantee of 4 years for certain products. This additional guarantee does not limit the statutory warranty in any way.

The additional guarantee of 4 years applies to all heaters.

A guarantee of four years from the date of purchase is given for all of these heaters.

During this period, any and all material and manufacturing defects will be repaired free of charge.

The following rules apply to the guarantee:

1. We expressly reject any and all more extensive damage compensation claims, including compensation for consequential damage or loss.
2. The repair, exchange or replacement of parts during the guarantee period does not lead to an extension of the guarantee.
3. The guarantee expires if any modifications are made, if original parts are not used and if repairs are made by the buyer or a third party.
4. The guarantee will be honoured only upon presentation of the original purchase contract (unchanged and showing the purchase date).
5. The guarantee does not cover damage resulting from improper handling or from neglect and from the use of the wrong or old fuel. Using the wrong fuel can be dangerous!
6. We will prepare a cost estimate for you for products that are not covered by the guarantee. A lump sum of €50 will be charged for the cost estimate and will be offset against the cost of the repair if it is made.

The following are excepted from the guarantee:
Wear and tear parts: Parts that are subject to normal wear and tear; ignition coils, batteries, wick, syphon pump are not covered by the guarantee.

The guarantee does not apply if fuels that do not meet the technical specifications of the European heater suppliers and strict European laws and standards (DIN 51603-1 and Arrete’) are used. Our Service Centre can check this.

The buyer bears the shipping costs.

Section 7 Liability Limitations
We exclude liability for breaches of obligation because of slight negligence provided that they are not related to major obligations of the contract, loss or damage from injury to life, body or health, guarantees or claims pursuant to the Product Liability Act. The provision applies equally to breaches of obligation by our vicarious agents and our officers and directors. Major obligations of the contract include, but are not limited to, the obligation to hand over the product to you and to ensure your title of ownership to it. Furthermore, we must obtain the product for you free of material and legal defects.

Section 8 Legal Instructions Regarding Right of Revocation

Legal Instructions Regarding Right of Revocation
Right of Revocation
You have the right to revoke this contract within fourteen days without giving your reasons for the revocation.

The revocation period lasts fourteen days from the day on which you or a third party you have designated and who is not the freight carrier has taken possession of the products.

If you with to exercise your right of revocation, you must notify us, Heinemann Vertriebs GmbH, An der Flottbek 11, 22607 Hamburg,, phone 040 82 83 57, fax 040 82 83 50, of your decision to revoke the contract by submitting an unambiguous declaration (e.g. in a letter sent by mail, a fax, an email or by phone). You may use the attached sample revocation form, but its use is not obligatory. You can fill out the sample revocation form or any other unambiguous statement electronically on our website as well and transmit it. If you use this opportunity, we will send you a confirmation of the receipt of your revocation without delay (e.g. by email).

You will be deemed to have observed the revocation period if you send or announce the notice of your exercise of the revocation right before the expiration of the revocation period.

Consequences of the revocation
If you revoke this contract, we must reimburse to you any and all payments that we have received from you, including shipping costs (with the exception of the additional costs that result from your having selected a different means of delivery than the lowest-cost standard delivery we offered) without delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. We will use the same method of payment for the reimbursement that you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be billed any charges because of the reimbursement. We may refuse the reimbursement until we have received the return of the products or you have submitted proof that you have shipped the products, whichever is earlier. You are required to ship the goods back to us or to hand them over without delay and in any case no later than within fourteen days of the day on which you have notified us of the revocation of this contract. You will be deemed in compliance with the deadline if you ship the products before the expiration of the fourteen-day period.

You bear the direct costs for the return of the products.

You must pay compensation for any loss of value in the products only if this loss of value is a consequence of your examination of the characteristics, properties and functionalities of the products beyond the necessary scope.
>>> Download sample revocation form


Section 1 General
We will process your personal data (e.g. form of address, name, address, email address, phone number, bank account information, credit card number) solely in accordance with the provisions of the German privacy laws. The following provisions will describe to you the nature, scope and purpose of the collection, processing and utilisation of personal data. This privacy declaration applies solely to our website. If you have clicked on links on our site to move to other sites, please see on these sites the information regarding their handling of your data.

Section 2 Basic Data
Your personal data are used solely and exclusively for the processing of the contract to the extent that they are required for the establishment, form of the content or modification of the contractual relationship (basic data). For instance, your name and address must be disclosed to the freight carrier so that the products can be delivered to you.

Your personal data will not be passed on to third parties who are not involved in the processing of the contract without your express consent or without a legal basis. Your data will be blocked for any further use after the completion of the processing of the contract. These data will be deleted upon the expiration of the retention periods under tax and commercial law unless you have expressly consented to their further use.

Section 3 Information About Cookies
We utilise cookies to optimise our internet site. These are small text files that are temporarily stored in your computer’s main memory. These cookies are deleted when you close your browser. You can prevent the storage of cookies by selecting the browser setting “Block cookies”. This may restrict some of the functions on our site, however.

Section 4 Social Plugins from Facebook
We use social plugins from, operated by Facebook, Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. The plugins can be recognised by the Facebook logo or the designation “Facebook Social Plugin”. When you open a site with a plugin, a connection to the Facebook servers is established via your browser. Certain data (e.g. your IP address, what websites you have opened) are transmitted to the servers and stored there, even if you do not have a Facebook account or are not logged on to Facebook at the moment. If, for example, you click on the “Like” button or enter a comment, the relevant information will be transmitted by your browser straight to Facebook and will be stored on their servers. Moreover, Facebook will show your likes to your Facebook friends. If you are signed in to Facebook at the time, Facebook can match the retrieval of our page directly to your Facebook account. Facebook can use this information for advertising, market research and the design of the Facebook sites in accordance with users’ behaviour. Facebook creates profiles of use, interest and relationships (analysing your use of our website, for example) to establish criteria for the advertising that is displayed on your Facebook page.

You can view details about the way Facebook handles your personal data and the rights you have in this respect by going to the privacy information of Facebook. If you do not want Facebook to be able to classify the data collected through our website and match it to your Facebook account, you must log out of your Facebook account before going to our website. You can also prevent completely the loading of the Facebook plugins by using add-ons with your browser; there, is for instance, the “Facebook blocker” (Facebook).

Section 5 Information
The Federal Data Protection Act secures you a right to free information about your data that has been stored as well as a right to correct, block or delete these data. You can send questions on this subject to the following email address, for example: info@toyotomi-shop.